Terms and conditions of sale

These terms and conditions of sale apply when purchasing goods from the Max24 online shop (max24.ee). The terms and conditions of sale apply from 13.10.2026.

Seller

The owner and seller of the Max24 online shop (hereinafter the Online Shop) is T24 OÜ, registry code 17553281, VAT identification number EE103007502, address Pargi tn 6, Rakvere city, Lääne-Viru County, 44306, e-mail [email protected], telephone +372 5230788.

1. Validity of the terms and conditions of sale and product and price information

1.1. These terms and conditions of sale regulate the rights and obligations of the Online Shop and the buyer when purchasing goods from the Max24 online shop.

1.2. The prices of products sold in the Online Shop are shown next to the products in euros and include VAT.

1.3. A delivery charge may be added to the price of the goods. The delivery charge depends on the selected delivery method and is displayed to the buyer before confirming and paying for the order.

1.4. Information about the main characteristics, price, recommended age, warnings and other important information concerning the goods is provided next to the relevant product in the Online Shop.

1.5. The Online Shop has the right to change product prices and the terms and conditions of sale. The changes do not affect sales contracts concluded before the changes take effect.

2. Placing an order

2.1. To order goods, the desired products must be added to the shopping cart.

2.2. To place an order, the required fields must be completed and a suitable delivery and payment method selected.

2.3. Before confirming the order, the buyer is shown the total cost of the order, including the delivery charge and any other possible additional costs.

2.4. The buyer undertakes to check the accuracy of the entered information before submitting the order.

2.5. By submitting the order, the buyer confirms that they have read and accepted the Online Shop's terms and conditions of sale and privacy policy.

2.6. After submitting the order, an order confirmation is sent to the buyer's e-mail address.

3. Payment

3.1. The order can be paid for using the payment methods offered at checkout, such as Estonian bank payments (bank links) and Visa and Mastercard bank cards. The available payment methods are displayed when placing the order.

3.2. Payments are processed by the payment service provider (Montonio Finance UAB, registry code 305205122, Konstitucijos pr. 7, Vilnius, Lithuania, under payment institution licence no. LB002007 issued by the Bank of Lithuania). Payment takes place outside the Online Shop in the secure environment of the bank or payment service provider.

3.3. The Online Shop does not have access to the buyer's bank and bank card details.

3.4. The sales contract enters into force once the amount payable by the buyer has been received.

3.5. If the ordered goods cannot be delivered because the goods are out of stock, due to delivery difficulties or for another reason, the Online Shop will inform the buyer as soon as possible and refund the amount paid, including the delivery charge where applicable, as soon as possible, but no later than within 14 days.

4. Delivery

4.1. Goods are delivered within the Republic of Estonia.

4.2. When placing the order, the buyer chooses between the delivery methods offered in the Online Shop (for example, an Omniva, SmartPosti or DPD parcel machine). Delivery methods, prices and the conditions for free delivery are set out on the Delivery and payment page.

4.3. The delivery cost is displayed to the buyer before confirming the order. The buyer bears the shipping costs unless the Online Shop has indicated otherwise for a specific order, product or campaign.

4.4. Shipments generally reach the destination selected by the buyer within 1–3 working days from the entry into force of the sales contract. If a delivery time different from the usual one is indicated next to the product (for example, in the case of a pre-order), the delivery time indicated next to the product applies.

4.5. If part of the ordered goods is not immediately available, the Online Shop may send the available goods to the buyer immediately and the remaining goods separately when they arrive. No additional charge is made for separate shipping.

4.6. The Online Shop will inform the buyer as soon as possible if an unexpected delay occurs in fulfilling or delivering the order.

4.7. The buyer is responsible for the accuracy of the delivery and contact details provided. The Online Shop is not responsible for delivery delays caused by incorrect or incomplete information provided by the buyer.

5. 14-day right of withdrawal

5.1. A buyer who is a consumer has the right to withdraw from a contract concluded in the Online Shop without giving a reason within 14 days of receiving the goods, except in cases provided by law. The right of withdrawal also applies to goods purchased at a discounted price.

5.2. If the goods in one order are delivered to the buyer separately, the 14-day withdrawal period begins upon receipt of the last goods.

5.3. The right of withdrawal does not apply to a buyer who is a legal person unless the parties have agreed otherwise.

5.4. To withdraw, submit an unequivocal withdrawal statement no later than within 14 days of receiving the goods: click the “Withdraw from the contract” button (in the footer of every page and on the Withdrawal page) or send the statement to [email protected]. We will send confirmation by e-mail that the statement has been received.

5.5. The goods must be returned to the Online Shop no later than within 14 days after submitting the withdrawal statement, in accordance with the return instructions provided by the Online Shop.

5.6. The buyer bears the direct costs of returning the goods unless the reason for the return is goods that are incorrect, damaged, defective or do not correspond to the order.

5.7. The buyer may use the goods only in the manner necessary to establish their nature, characteristics and functioning, as would be possible in a physical shop. If the goods have been used more extensively and their value has decreased, the Online Shop has the right to reduce the amount to be refunded in proportion to the decrease in value.

5.8. The Online Shop will refund the consumer all payments received under the contract, including the cost of standard delivery, no later than within 14 days of receiving the withdrawal statement. If the buyer chose a delivery method more expensive than the cheapest standard delivery method, the Online Shop is not obliged to refund the difference.

5.9. The Online Shop has the right to delay the refund until it has received the returned goods or the buyer has provided proof of sending the goods back, whichever occurs first. The refund is generally made using the same payment method used by the buyer for payment.

6. Exceptions to the right of withdrawal

6.1. The 14-day right of withdrawal does not apply where its exclusion is permitted by the Law of Obligations Act, including sealed goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been opened after receipt, and goods made or adapted according to the buyer's personal needs.

6.2. If the right of withdrawal does not apply to a specific product, the buyer will be informed of this next to the product or when placing the order before purchase.

7. Toy safety

7.1. The Online Shop sells toys intended for the European Union market. The manufacturer's details and the required warnings are provided next to the product and on the packaging.

7.2. The recommended age, warnings (for example, “Not suitable for children under 3 years – contains small parts”) and the manufacturer's details are provided next to the product and on the packaging. Please read and follow them before use.

8. Defective goods and the right to submit a complaint

8.1. The Online Shop is liable for the non-conformity of goods sold to a consumer with the terms of the contract to the extent provided by law.

8.2. A consumer has the right to submit a complaint about the non-conformity of the goods with the terms of the contract that becomes apparent within two years of the transfer of the goods. If a defect becomes apparent within one year, it is presumed to have existed at the time of transfer unless such a presumption conflicts with the nature of the goods or the defect.

8.3. The buyer must notify the Online Shop of the defect within a reasonable time after discovering it, and in the case of a consumer no later than within two months.

8.4. To submit a complaint, send an e-mail to [email protected] and, if possible, include your name and contact details, order number, product name, description of the defect, photographs and the desired solution.

8.5. The defect is primarily remedied by repairing or replacing the goods. If this is not possible or is unsuccessful, the consumer may have the right to a price reduction or to withdraw from the contract under the conditions provided by law. The Online Shop will reimburse the shipping costs of defective or incorrectly delivered goods.

8.6. The Online Shop will respond to a consumer's written complaint in writing or in a format that can be reproduced in writing within 15 days.

8.7. The Online Shop is not liable for defects caused after the transfer of the goods by the buyer's actions, improper use of the goods or ordinary wear and tear, unless otherwise provided by law.

9. Warranty

9.1. If the manufacturer or the Online Shop provides an additional warranty for a product, the warranty conditions are indicated next to the product or in the documents accompanying the product. An additional warranty does not limit the rights granted to consumers by law.

10. Processing of personal data

10.1. T24 OÜ processes the buyer's personal data to fulfil orders, process payments, deliver goods, provide customer service and fulfil legal obligations. The processing of personal data is described in more detail in the privacy policy.

10.2. We send newsletters and marketing communications only with the buyer's consent. They can be unsubscribed from at any time via the link in the e-mail or by writing to us.

11. Liability and force majeure

11.1. The Online Shop and the buyer are liable to each other for damage caused by a breach of the terms and conditions of sale in the cases and to the extent provided by the legislation of the Republic of Estonia.

11.2. The Online Shop is not liable for a breach of an obligation if it is caused by circumstances of force majeure that the Online Shop could not influence or reasonably foresee. This clause does not limit the rights granted to consumers by law.

12. Dispute resolution

12.1. Please send complaints and questions to [email protected] or call +372 5230788.

12.2. The Online Shop and the buyer will primarily attempt to resolve disagreements through negotiations. If no agreement is reached, the consumer has the right to contact the consumer disputes committee operating at the Consumer Protection and Technical Regulatory Authority free of charge (www.ttja.ee) or a court.

13. Final provisions

13.1. The law of the Republic of Estonia applies to the terms and conditions of sale and contracts concluded through the Online Shop.

13.2. If any provision of the terms and conditions of sale proves to be invalid, this does not affect the validity of the remaining terms.

13.3. The Online Shop has the right to amend and supplement the terms and conditions of sale. The current version is published on the Max24 website.